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As a user, it is essential for you to be informed about your privacy with Govoygo; therefore, we kindly ask you to read and review our Privacy Policy. Govoygo recognizes the significance of honoring individual privacy. We wish to emphasize that we highly value transparency, and all methods of data collection and usage are thoroughly detailed in our policy. Thus, we encourage you to dedicate some time to our privacy policy to understand how we utilize your information. Please take the necessary time to carefully review the policy and only use or visit our website after you have agreed to all the terms outlined in the privacy policy. However, should you disagree with our practices regarding your information and data collection, you have the option to cease using and visiting our website. If you have any questions or concerns about any aspect of our privacy policy or wish to discontinue using our site, please feel free to contact us or our representative; we are here to assist you with any inquiries related to our privacy policy.
To fulfill your purchases, bookings, and other requirements, we collect your personal information. The information we collect includes:
• Individual Details: Full Name, Age, Date of Birth, and Gender
• Contact Details: Phone number, email address, correspondence contact details, billing address, communication preferences, and your contacts—only those with your permission can access them.
• Account Information: Password, username, account settings, and login credentials.
• Social Media Information: The data we have obtained from your social media with your authorized access. This includes content data, such as suggestions for destinations, photos, videos, and reviewed data.
• Financial Data: Bank account details, credit or debit card information.
The personal information refers to the details you provide when making a reservation or the data we collect through surveys and other methods. Additionally, we automatically gather certain data from your device, including browsing behavior and usage patterns, during your visits to our website. We also collect information about your IP addresses, browser types, and the pages you view and visit. This data collection is aimed at delivering a personalized user experience on our website, ultimately helping us to gain your trust. While you navigate our website, our third-party partners may also utilize your personal information through our platform. It is important to understand that all of this is designed to enhance your browsing experience. Furthermore, we monitor how you interact with our services, including the path you took to access our website, the pages you explored during your visit, your usage of our services upon leaving our website, the links you clicked, the videos or other content you engaged with, the frequency with which you opened email messages, your use of the chat function on our website, and your mouse movements and scrolling behavior while browsing.
We utilize the information to inform individuals and our users about the promotions and discounts available on our website. Your personal information is shared with several service partners to ensure that your trip and ride are seamless during the purchasing process. Below are some of the methods and purposes for which we employ your information:
During the process of reserving your flight, hotel, or tour package, we may obtain your personal information, which encompasses your payment details including the cardholder's name, card number (which is stored in an encrypted format), wallet and banking information, among others. Additionally, we utilize the data from the list of travelers associated with your account. To ensure a seamless booking experience, this information is automatically displayed to the user at the time of booking.
Marketing Promotions and Research:
• We utilize your information, including your contact number, to deliver push notifications about discounts, deals, special offers, and more.
• Our marketing promotions assist us in understanding your personal preferences, thereby enhancing our customer experience. Govoygo provides promotional opportunities to win travel prizes. For these promotions, we may gather information such as your contact details. This information is used to inform the winners.
• If you are a registered user, you may receive notifications about new services, fare sales, and other updates or marketing program information from us.
• As our users, you may receive marketing emails, newsletters, and exclusive offers available on our website.
We may utilize your personal information for a variety of purposes, including but not limited to the following:
• Sending a verification email to confirm your identity.
• Keeping you updated on the status of your transactions.
• Sending reservation confirmations via SMS, email, WhatsApp, and other methods.
• Allowing customer care services to contact you if necessary.
• Providing updates regarding your bookings and payments.
• Sending you marketing emails about products and services that may interest you.
• Conducting surveys to inform you about our services on the booking platform.
• Implementing two-factor verification to protect your information on the booking platform.
• Contacting you on your birthday or anniversary to offer special deals and promotions.
• Authenticating your account to prevent misuse or hacking.
We gather a significant amount of personal data from you, some of which you may be aware of, while others may be obscure or technical, potentially leading to misunderstandings even after reviewing our privacy policy. Therefore, we offer you choices concerning the personal information you share with us. In certain situations, we may disclose your personal information; these situations include:
• Relevant third parties, such as airlines and hotel service providers, who deliver the final service on our website, may reach out to you regarding the services requested by users. However, it is essential to read their privacy policy and terms and conditions prior to sharing any information to comprehend how they utilize your personal information.
• Please note that by making a booking with Govoygo, you are granting us permission to share your information with the aforementioned service providers and third parties. Nevertheless, Govoygo prohibits the end-user service provider from using your data for any purposes other than completing the information necessary for their services.
• Govoygo does not share or sell our users' personal information and data to third parties, except for sharing information with our business partners who offer various services for referrals or other promotional advantages to our users or customers based on their reservation history with us.
• We may share your information with external professional advisors, such as accountants or lawyers.
• With your consent, we may collaborate closely with third-party advertising companies for online behavioral advertising and provide related services when you utilize the services we offer. These third parties employ cookies to assess the effectiveness of the website and to gain insights into user behavior.
• In the event that Journey-Hopper is acquired, our users' data and information may also be transferred to the acquirer; however, this will entirely depend on the specifics of the acquisition.
• We can provide our user information to companies within our group to furnish you with information regarding
Children under the age of 15 are not permitted to utilize our services and website. Govoygo does not gather personal information from children aged 15 or younger. Should such an event occur, please inform us, and we will address it promptly. Nevertheless, some airlines we partner with may allow minors to travel without an adult. While this is feasible, there are stringent regulations that must be adhered to. We ensure that we receive complete consent from the parents or guardians of unaccompanied minors. We strive to ensure that our service providers are attentive to children traveling alone. To provide optimal service, we make it a priority to collect essential information from the parents or guardians of unaccompanied minors, including their medical history, current health status, destination address, the reason for traveling alone, and additional relevant details, to guarantee that the minors arrive at their destination safely.
Cookies Data
Cookies are utilized to customize the experience of users on our website, Govoygo, as well as the advertisements presented on the site. Govoygo employs cookies in a manner akin to that of other large corporations. Cookies are characterized as small pieces of data that the user's browser stores on the hard drive of their device. Consequently, we can serve you more efficiently by utilizing them. Furthermore, they may substitute your login name by automatically signing you in, allowing you to only input your password upon your return (or at least that is the extent of our relationship); we will utilize such cookies to send any advertisements to you during your visits to the Website or to offer you potential opportunities tailored to you (via an email message that is not prohibited by your email preferences). Cookies may be placed on the user's device by our own advertising servers or by advertising agencies. This method can assist in conducting marketing research regarding the effectiveness of the advertisements we place on any website, as well as what aggregate statistics about you can be employed to display ads to you on the Website or any other site where services that may suit you are promoted. Among various options, third-party advertising firms or advertisement-providing companies may employ a technique to assess the effectiveness of the advertisements wherever they are displayed. All such information is non-personalized. This intrusive form of anonymous data is collected through a commonly used pixel tag. It is well-known that all websites utilize pixel tag technology. Additionally, it is feasible to promote items such as goods or services by helping customers recognize that there are, in fact, items available that are advantageous for them and their needs. Throughout this process, no personal information is collected. The information that is directly attached is anonymous, and the actions are not associated with the user or customer.
Essential Cookies: These are crucial for the proper operation of the website. To further assist the user, such cookies encompass the login cookie, which allows the user to access restricted areas of the site, as well as cookies that facilitate the web store functions, the shopping cart, and the ordering of services.
Analytical Cookies/Performance Cookies: Commonly referred to as performance cookies, these cookies enable us to track our website visitors. They aid us in identifying our visitors, counting the number of visitors, and analyzing their activities across various pages of our website. This information helps us evaluate visitor engagement on our site, which can lead to enhancements in our website services.
Functionality Cookies: These cookies serve as memory aids on the website. For instance, if a user visits our website today and returns after a year, the functionality cookies assist in recognizing the returning user and tailoring content and preferences based on their previous interactions. These cookies are vital for impressing our customers and providing them with a personalized experience.
Targeting cookies: These cookies are utilized to track users' visits to our website, their navigation history across different pages on our site, and additional history, such as their follows or links. The information obtained from these targeting cookies is employed for marketing and remarketing purposes through display advertisements. We may share the data collected from targeting cookies with third parties for similar marketing objectives.
Web browsers are typically configured to accept cookies by default. However, you have the option to adjust your web browser settings or utilize specific programs to manage, accept, or decline cookies. Govoygo acknowledges the right of its users to prevent any unwanted interference in their internet activities, particularly from malicious internet actors. Nevertheless, opting to block Govoygo cookies may result in certain functionalities on the Website being disabled and could complicate the process of purchasing or accessing specific services on the Website. Please be aware that blocking cookie activity can be selectively applied to certain websites while permitting their active use on others.
Browsers: The majority of browsers accept cookies by default. You might have the option to modify the settings to prevent your browser from accepting certain cookies or to alert you prior to accepting cookies. To accomplish this, please adhere to the instructions provided by your browser, which are typically found within the "Help", "Tools", or "Edit" sections. Additionally, some third parties offer the capability to decline their cookies directly by clicking on an opt-out link, and we have made an effort to indicate where this is feasible in the table above.
You can also obtain further information regarding cookies, including how to view the cookies that have been set on your device and how to manage and delete them, at www.allaboutcookies.org and www.youronlinechoices.eu.
Mobile Devices: If you no longer wish to receive interest-based advertising on your mobile applications, please consult your device's operating system settings and follow the instructions provided below.
iOS users: To utilize the "Limit Ad-Tracking" feature, please follow the instructions provided by Apple here: Apple Support Center
Android Users: To utilize the "opt-out of interest-based advertising" feature, please follow the instructions provided by Google here: Google Play Help
You may also consider downloading the DAA App Choices Mobile App to manage online behavioral advertising technology.
If you no longer wish to receive interest-based advertising on your mobile device browser, you can follow the steps related to Browsers outlined above.
Do-Not-Track Signals: At present, we do not utilize technology that detects "do-not-track" signals from your web browser.
Please be aware that without cookies, you may lose access to specific features on our Sites, such as your profile/account and certain personalized content. Deleting all cookies from your computer may also impact your future visits to various websites, including our Sites, by necessitating that you re-enter your login name upon returning to that website. It is important to understand that even if you make any of the choices outlined above, you will still encounter advertisements; however, these ads will not be tailored based on the information gathered through these tracking technologies, and thus may not be particularly relevant to your interests.
When a user accesses our website, their session data is automatically recorded each time they do so. This session data can contain various details, including the IP address, the operating system, and the type of web browser utilized by the user in relation to the website. Govoygo gathers session data as it aids us in analyzing user preferences, browsing behaviors, frequent visits, and the duration of the user's session on the website. Additionally, session data assists us in identifying issues related to our servers. Despite having this information, we are unable to personally identify our users. However, it is still feasible to determine the user's ISP (Internet Service Provider) from the session data, as well as the approximate geographic location of the user's point of connectivity.
Upon creating an account, we provide all users with the option to decline receiving promotional or market-related emails and notifications from both our partners and ourselves in general.
Should you decide against receiving promotional emails, you may unsubscribe by clicking the link provided in the email or by contacting us directly regarding this matter.
Govoygo employs third-party services or advertising firms to display advertisements when users access our website or application. These advertising firms may utilize information regarding your visit to our site and other websites to present ads for services and products that might be of interest to you as a user. If you oppose our use of the information we collect or prefer not to receive ads tailored to our advertisers' target audience preferences, you may contact us via email or opt out. To proceed with this, you must consent to the browser cookies on the website or mobile device.
You have the option to disable cookie settings on your browser or mobile device. Your device will notify you regarding cookies. Declining cookies may result in certain functionalities of our website or application being inaccessible. Therefore, to access all features, it is necessary to accept these cookies for optimal website performance.
Our website may contain links to external parties. While we acknowledge their presence on our site, we do not assume responsibility for their websites or the materials they provide. Furthermore, we are not accountable for their management of private data. This privacy policy pertains solely to Govoygo and does not extend to any other websites linked to ours. Should you choose to visit any third-party sites connected to our website, we strongly advise you to review their privacy policies carefully before making any purchases. Please be aware that if you engage with any third-party websites linked from our site, we will not be liable for any losses or damages that you or your data may incur. By clicking on third-party links on our site, you do so at your own risk and accept full responsibility for any subsequent actions.
We maintain ownership of our website and possess all rights to modify, remove, or alter any content associated with it. Our privacy policy is updated for both legal and business purposes. When necessary, we inform our users about changes made to the Privacy Policy page. However, we are not obligated to notify you regarding any modifications to the Privacy Policy page. When you are making bookings or purchases on our website, we kindly ask that you review our privacy policy and terms. It is your sole responsibility to familiarize yourself with our privacy policy and terms to prevent any potential issues. Your continued use of our website signifies your acceptance of our privacy policy. Please refrain from using our services if you do not agree with our privacy policy. Should you have any questions, you can always contact us via email at support@govoygo.com. We are pleased to assist you at any time.
For any inquiries, complaints, or questions related to our services, the privacy policy, or the handling of your personal information, please reach out to via email at support@govoygo.com
